Refund policy

We want you to be happy with your Orsiva. If you are not happy with your order for any reason, contact us at support@orsivasecurity.com within 30 days of delivery and we will refund you.

To start a return, email us with your order number and we will reply with return instructions. Please return the detector with its lanyard.

If your detector arrives damaged or not working, email us a photo or short description within 30 days of delivery and we will send a replacement or refund your order, whichever you prefer.

Refunds are issued to the original payment method once the return is received. Shipping charges are not refundable unless the item arrived damaged or not working.